FAQ

  • I’m researching replacement windows and considering Lion Windows. What’s the first step I need to take?

    The first step is to schedule a free design consultation. You can call us or fill out the form on our website, and we’ll book a specific appointment time that fits your schedule—no broad time windows. During the consultation, we’ll learn about you and your home, look at any issues or challenges, and discuss solutions tailored to your needs. When we’re done, you’ll receive a detailed printed or digital quote, and your pricing will be guaranteed for a full year.

  • Why is the individual design consultation so important?

    Every home is different, and your windows shouldn’t be treated with a one-size-fits-all approach. All of our windows are custom made for your home, so our design consultants need to understand your specific situation before giving an accurate estimate. During your in-home consultation—scheduled at a time that works for you—your consultant will walk through your home, listen to your needs, discuss available options, and provide clear pricing tailored to your exact project. Because your home is unique, it deserves solutions designed specifically for it, and that’s why this consultation is such a crucial step.

  • What happens during the free consultation?

    Some homeowners already know exactly what they want—the number of windows, the style, the colors, even the hardware. But for many, the process is completely new. When you schedule your free in-home design consultation, here’s what to expect:

    We start by listening to your goals and the vision you have for your new windows.

    We’ll examine your current windows and identify any unique design or installation challenges.

    We’ll discuss options that balance style and budget, and create a solution that fits your home, timeline, and price range.

    Your consultant will answer all your questions—whether they’re about style (“Can you match my dark exterior trim?”), design (“What suits an Arts and Crafts home?”), logistics (“Do I have to wait until spring?”), or function (“What works best for someone with limited mobility?”).

    They’ll look for the best value possible, letting you know about current promotions, bulk discounts, and flexible payment options.

    Finally, your consultant will prepare an electronic contract through our iPad® app and provide a detailed estimate with pricing guaranteed for one full year.

  • I’m having a hard time imagining all the window styles, grilles, colors, and hardware options. How can you help?

    Your design consultant will bring real product samples and color swatches so you can see and feel everything in person.